Kay Macfoy – Cloud Resume | Azure Admin Portfolio

About Me

Microsoft Azure certified IT Technician with twelve years of helpdesk experience. Demonstrated ability to maintain composure under pressure while providing exceptional support. Proven effectiveness in fast-paced, high-stakes environments. Seeking an opportunity to leverage interpersonal and professional skills in a new work setting.

Work Experience

GTS Office Lead - A&O Shearman (June 2023 - Present)

Operate Entra ID to manage user accounts
Administer Intune to enroll/unenroll firm issued devices/BYODs
Use MECM to deploy software to end users
Utilize ServiceNow for ticketing
Set up A/V events for attorneys using Teams, Webex, and Zoom
Maintain Track-IT! to manage inventory assets
Perform hardware exchanges for end users

Desktop Engineer - Tier 3 Leidos with Department of Justice (August 2022 - June 2023)

Prepared change request documentation for several server modifications
Trained new members of the team on different processes (adding printers, using MECM/SCCM)
Collaborated with MECM/SCCM to authorize requested software, package requested programs, and test software deployments
Improved hardware diagnostic/repair time by 75% by using an online system to process repair requests

Desktop Technician - Tier 2 Leidos with Department of Justice (June 2020 - August 2022)

Performed mobile device setup for VIPs
Assigned tickets to other members of the team
Created a tracking project to follow up with account creation to facilitate staffing requests
Prepared daily reports on the number of machines delivered or replaced by the team

Deskside Support Dispatch - Leidos with Department of Justice (September 2019 - June 2020)

Conducted troubleshooting on Windows software and hardware for VIP clients
Activated and deployed mobile phones using Airwatch
Served as the primary point of contact for clients, providing assistance and directing technicians as needed
Deployed hardware such as laptops, desktops, printers, etc. as requested

Kay Olumide Macfoy

About Me

Work Experience

GTS Office Lead - A&O Shearman (June 2023 - Present)

Desktop Engineer - Tier 3 Leidos with Department of Justice (August 2022 - June 2023)

Desktop Technician - Tier 2 Leidos with Department of Justice (June 2020 - August 2022)

Deskside Support Dispatch - Leidos with Department of Justice (September 2019 - June 2020)

Certifications

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